w367 Privacy Policy

1. Introduction

1.1 w367 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the w367 Platform, accessible at w367.bet. This Privacy Policy sets out in clear, plain terms what data we collect from you, why we collect it, how we use it, and the rights you have in relation to it.

1.2 This Policy applies to:

• All registered w367 players, regardless of location;
• Visitors who browse w367.bet without registering an account;
• Individuals who contact w367 via live chat, email, or any other communication channel.

1.3 This Policy should be read together with w367's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of a conflict between this Policy and any other document, this Privacy Policy shall prevail on matters of personal data.

1.4 w367 takes its data protection responsibilities seriously. We collect only what we need, retain it only as long as necessary, and protect it with appropriate technical and organisational measures throughout its lifecycle.

2. Data Controller

2.1 For the purposes of applicable data protection law, w367 is the data controller in respect of the personal data processed under this Privacy Policy. As data controller, w367 determines the purposes and means by which your personal data is processed.

2.2 w367 operates under internationally recognised gaming and data protection standards. Where local data protection legislation applies to players in specific jurisdictions, w367 endeavours to comply with those requirements to the extent applicable.

2.3 Questions or requests relating to personal data held by w367 may be directed to our support team at [email protected] or via live chat on the Platform.

3. Data We Collect

3.1 w367 collects personal data in the following categories:

3.2 w367 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

3.3 Where you choose not to provide mandatory data, w367 may be unable to open or maintain your account, process transactions, or provide certain services.

4. How We Collect Your Data

4.1 w367 collects personal data through the following means:

• Direct provision by you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated collection — technical data such as your IP address, browser type, and session activity is collected automatically when you access or use the Platform.
• Cookies and tracking technologies — w367 uses cookies and similar technologies to enhance platform functionality and analyse usage patterns. See Section 9 for full details.
• Third-party providers — identity verification (KYC) and payment processing partners may share verification outcomes and transaction status data with w367 as part of the service delivery process.
• Publicly available sources — in limited circumstances relating to fraud prevention or AML compliance, w367 may reference publicly available information to verify player-provided data.

5. How We Use Your Data

5.1 w367 uses the personal data it collects for the following purposes:

• Account creation and management — to register your w367 account, authenticate your identity at login, and maintain your account in good standing.
• Service delivery — to process your deposits and withdrawals via JazzCash, EasyPaisa, SadaPay, HBL, UBL, and USDT; to record and settle your bets and casino game results; and to apply bonus and promotional credits to your account.
• Identity and age verification — to confirm that you meet the mandatory 21+ age requirement and to verify your identity in accordance with KYC obligations.
• Anti-money laundering (AML) and fraud prevention — to monitor transactions and account activity for signs of financial crime, match-fixing, multi-accounting, or platform abuse.
• Responsible gaming compliance — to monitor betting patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to comply with responsible gaming obligations.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance via live chat and email.
• Platform improvement — to analyse aggregate usage patterns, identify technical issues, and improve the overall performance and user experience of the w367 Platform.
• Marketing communications — to send you information about w367 promotions, bonuses, and new features where you have provided consent or where w367 has a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Legal and regulatory compliance — to fulfil obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.

5.2 w367 will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your consent or establishing an alternative legal basis for the new processing activity.

6. Legal Basis for Processing

6.1 w367 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our contractual obligations to you under the w367 Terms & Conditions, including account management, transaction processing, and service delivery.
• Legal obligation — processing required to comply with applicable legal requirements, including KYC/AML obligations, age verification, and responses to lawful regulatory requests.
• Legitimate interests — processing carried out for w367's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and interests.
• Consent — processing for purposes such as marketing communications, where w367 has obtained your prior consent. You may withdraw consent at any time by contacting support or updating your communication preferences in account settings.

7. Data Sharing & Disclosure

7.1 w367 does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, EasyPaisa, SadaPay, HBL, UBL, and USDT wallet infrastructure providers receive the minimum transaction data necessary to execute your deposit or withdrawal.
• KYC and identity verification providers — w367 uses third-party identity verification services to confirm player identity and age. These providers process your identity documents in accordance with their own privacy policies and applicable data protection law.
• Game software providers — casino game software suppliers may receive anonymised or pseudonymised session data necessary to operate their games on the w367 Platform. No full personal profiles are shared with game providers.
• Regulatory and law enforcement authorities — w367 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. Where permitted by law, w367 will notify the affected player of such a disclosure.
• Professional advisers — legal, accounting, and auditing professionals engaged by w367 may access personal data on a strictly confidential, need-to-know basis for the purpose of providing professional advice.
• Corporate restructuring — in the event of a merger, acquisition, or sale of all or part of w367's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

7.2 All third parties with whom w367 shares personal data are required to process that data in accordance with applicable data protection law and are prohibited from using it for their own independent commercial purposes.

8. Payment Data

8.1 w367 is committed to handling payment data with the highest standards of security. The following principles govern how payment-related information is managed on the Platform:

• w367 does not store full payment credentials — including JazzCash wallet PINs, EasyPaisa account passwords, bank account numbers, or USDT private keys — on its own servers at any point.
• Payment transactions are processed directly through the secure infrastructure of the relevant payment provider. w367 receives only a transaction reference, amount, and status confirmation.
• Transaction history (amounts, dates, payment method type) is retained in your w367 account for the purposes of account management, dispute resolution, and AML compliance.
• w367 may request proof of payment method ownership (for example, a screenshot of your JazzCash or EasyPaisa account showing your registered mobile number) as part of its AML and withdrawal verification procedures.

8.2 All financial transactions on the w367 Platform are conducted in Pakistani Rupees (PKR), with the exception of USDT transactions which are converted at the prevailing exchange rate at the time of the transaction.

9. Cookies & Tracking Technologies

9.1 w367 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that enable certain Platform functions and help us understand how the Platform is being used.

9.2 w367 uses the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function, including session authentication, security tokens, and shopping cart functionality. These cannot be disabled.
• Functional cookies — enable enhanced functionality such as remembering your language preferences, your preferred sports markets, and your last visited game lobby.
• Analytics cookies — help w367 understand how players navigate the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and anonymised.
• Marketing cookies — used to deliver relevant promotional content to you based on your Platform activity, where you have consented to such use.

9.3 You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core w367 services, though some personalisation features may be unavailable.

9.4 w367 does not use third-party advertising networks that track your browsing activity across other websites for the purpose of serving you targeted advertisements off-Platform.

10. Data Retention

10.1 w367 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations.

10.2 The following general retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• Transaction and financial records — retained for a minimum of 5 years following the date of the relevant transaction.
• Gaming and betting history — retained for a minimum of 3 years for the purposes of dispute resolution and responsible gaming monitoring.
• KYC documents — retained for a minimum of 5 years following account closure or the date of the most recent verification, whichever is later.
• Support communications — retained for 3 years following the resolution of the relevant enquiry or dispute.
• Technical and log data — retained for up to 12 months for security monitoring and fraud detection purposes.

10.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identified individual.

11. Data Security

11.1 w367 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the w367 Platform.
• Encrypted storage of sensitive personal data at rest, including identity documents and financial records.
• Access controls — personal data is accessible only to w367 personnel who require it to perform their job functions. Access is governed by role-based permissions and logged for audit purposes.
• Two-factor authentication (2FA) available for all player accounts via SMS OTP, strongly recommended to be enabled from account settings.
• Regular security testing of Platform infrastructure, including penetration testing and vulnerability assessments.
• Incident response procedures — w367 maintains documented data breach response procedures. In the event of a breach that poses a risk to your rights and freedoms, w367 will notify affected players without undue delay.

11.2 While w367 employs industry-standard security practices, no online platform can guarantee absolute security. You are responsible for keeping your w367 account credentials confidential and for ensuring that the device you use to access the Platform is free from malware.

12. Your Rights

12.1 Subject to applicable data protection law, you have the following rights in relation to the personal data that w367 holds about you:

• Right of access — you may request a copy of the personal data w367 holds about you, along with information about how it is being processed.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure — in certain circumstances, you may request that w367 delete your personal data. This right is subject to w367's legal obligations to retain certain data under AML, KYC, and regulatory record-keeping requirements.
• Right to restriction — you may request that w367 restrict processing of your personal data in certain circumstances, for example where you contest its accuracy.
• Right to data portability — where processing is based on your consent or contractual necessity, you may request that w367 provide your personal data in a structured, machine-readable format.
• Right to object — you may object to processing of your personal data where w367 relies on legitimate interests as the legal basis, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

12.2 To exercise any of the above rights, please contact w367 support via live chat or at [email protected]. w367 will respond to valid requests within 30 days of receipt. Complex requests may require an extension of up to a further 60 days, in which case you will be notified within the initial 30-day period.

12.3 w367 will not charge a fee for responding to a rights request unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

13. Children & Minors

13.1 The w367 Platform is strictly for individuals aged 21 years and above. w367 does not knowingly collect, process, or retain personal data from anyone under the age of 21.

13.2 Age verification is conducted at the point of registration and may be requested at any subsequent point. If w367 discovers that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed.

13.3 If you are a parent or guardian and believe that a minor in your care has provided personal data to w367, please contact us immediately at [email protected] so that we can take appropriate action without delay.

14. International Data Transfers

14.1 w367 may transfer personal data to service providers and infrastructure partners located outside your country of residence, including for the purposes of cloud hosting, KYC verification, and game software delivery.

14.2 Where personal data is transferred internationally, w367 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards include contractual data protection clauses with the relevant service providers.

14.3 By using the w367 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside your country of residence for the purposes described in this Policy.

15. Third-Party Links

15.1 The w367 Platform may contain references to third-party content or services. w367 is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies only to personal data collected and processed by w367 in connection with the w367 Platform.

15.2 We encourage you to review the privacy policies of any third-party services you access in connection with your w367 account, including payment providers such as JazzCash and EasyPaisa.

16. Changes to This Privacy Policy

16.1 w367 reserves the right to update this Privacy Policy at any time. We will notify registered players of any material changes via the email address associated with their account before those changes take effect.

16.2 The updated Privacy Policy will be published at w367.bet/privacy-policy with the revised effective date clearly displayed at the top of the document. Your continued use of the w367 Platform following the effective date of any update constitutes your acceptance of the revised Policy.

16.3 If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request closure of your account by contacting w367 support.

17. Contact Us

17.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to how w367 processes your personal data, please get in touch with our support team:

• Live Chat: Available 24/7 directly on the w367 Platform (average response under 3 minutes)
• Email: [email protected]

17.2 For data subject rights requests — including access, rectification, erasure, or portability requests — please include "Data Rights Request" in your message subject line and provide your registered account email address or username to help us locate your records efficiently.

17.3 w367 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days of receipt.